Legal Notes

Customer Service Contact Details

For existing customers, please call the number on your service agreement. If you do not find the number please use our contact page to get in touch.

Refund and Dispute Policy

Refund Policy: We are committed to ensuring your satisfaction with our consulting services. If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date. Refund requests should be submitted through our contact page and should include your order number and the reason for the refund request.

Dispute Resolution: We aim to resolve all disputes promptly and fairly. If you have a dispute regarding our services, please contact us through our [Contact Us Page URL]. We will acknowledge your complaint within two business days and aim to resolve it within 10 business days. If a resolution is not reached, we may use arbitration as a final step.

Cancellation Policy

You can cancel your subscription or service agreement with us at any time with a notice period of 20 calendar days. To cancel, please submit a request through our contact page with your account details and the reason for cancellation. Cancellations must be made at least 7 days before the next billing cycle to avoid being charged for the next month. There are no cancellation fees.

Legal or Export Restrictions

Our services are subject to all applicable local and international laws and regulations. We do not provide services to countries or individuals under sanctions by relevant authorities. If you have any questions about legal or export restrictions related to our services, please contact us through our contact page.

Transaction Currency

All transactions are processed in USD (United States Dollar) and/or EUR (Euro).

Consumer Data Privacy Policy

We are committed to protecting your personal data. Our privacy policy outlines how we collect, use, store, and protect your information.

Data Collection: We collect information such as your name, email address, phone number, and payment details when you sign up for our services.

Data Usage: Your data is used to provide and improve our services, process transactions, and communicate with you regarding your account and services.

Data Storage: We store your data securely and only retain it for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Data Protection: We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Third-Party Sharing: We do not share your personal data with third parties except as necessary to process transactions or comply with legal obligations.

Your Rights: You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us through our Contact Page.

Terms and Conditions

1. Introduction

Welcome to CTOBASE, Dockcoder LLC ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our services and website located at ctobase.com("Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

2. Services

We provide consulting services ("Services") in technical executive consulting. The specifics of the Services to be provided will be outlined in a separate Service Agreement or Statement of Work ("SOW") agreed upon by both parties.

3. Fees and Payment

3.1 Fees: The fees for our Services will be specified in the Service Agreement or SOW. All fees are non-refundable unless otherwise stated in our Refund Policy.

3.2 Payment Terms: Payment terms will be specified in the Service Agreement or SOW. Payments are due upon receipt of the invoice unless otherwise agreed in writing.

3.3 Late Payments: Late payments will incur interest at the rate of 8% per month or the maximum rate permitted by law, whichever is lower.

4. Client Obligations

4.1 Information and Access: The client agrees to provide all necessary information and access required for us to perform the Services.

4.2 Cooperation: The client agrees to cooperate with us in all matters relating to the Services and to comply with our reasonable requests.

5. Confidentiality

5.1 Confidential Information: Both parties agree to keep confidential all information that is identified as confidential or that reasonably should be understood to be confidential.

5.2 Non-Disclosure: Neither party will disclose the other party's confidential information to any third party without prior written consent, except as required by law.

6. Intellectual Property

6.1 Ownership: All intellectual property rights in any materials provided by us in connection with the Services will remain our property.

6.2 License: We grant you a non-exclusive, non-transferable license to use the materials provided solely for the purpose of receiving the Services.

7. Limitation of Liability

7.1 No Warranty: Our Services are provided "as is" and without any warranty of any kind, express or implied.

7.2 Limitation: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

7.3 Cap on Liability: Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the total amount paid by you for the Services in the 12 months preceding the event giving rise to the claim.

8. Termination

8.1 Termination by Client: You may terminate the Service Agreement or SOW at any time by providing written notice to us, subject to any applicable cancellation fees.

8.2 Termination by Us: We may terminate the Service Agreement or SOW at any time if you breach these Terms, fail to pay fees when due, or become insolvent.

8.3 Effect of Termination: Upon termination, you will pay for all Services rendered up to the date of termination.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Wyoming, without regard to its conflict of law principles.

10. Dispute Resolution

Any disputes arising out of or in connection with these Terms will be resolved through [mediation/arbitration/other dispute resolution mechanism] in [Your Jurisdiction].

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

12. Miscellaneous

12.1 Entire Agreement: These Terms, together with the Service Agreement or SOW, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

12.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.3 Waiver: No waiver of any provision of these Terms will be effective unless in writing and signed by both parties.

13. Contact Us

If you have any questions about these Terms, please contact us through our contact form.